web Musings of The Global Traveller

Saturday, February 16, 2008

Update on Hilton customer unfriendly shenanigans

An update on the 3 issues mentioned in my previous blog entry.

Based on information received to date, the no blackout issue appears to be fairly widespread. It may be that the rollout of the new policy has not gone right. Some readers may recall there was little advance notice of the change - perhaps it was announced prematurely. So I'm somewhat optimistic this will be resolved satisfactorily, eventually.

For the other 2 issues (inflexible flexible rates and deposit required on awards) so far only 2 hotels have been identified (but there may be more) and not on every date.

I'll keep you updated as I get more news. You can also follow the discussion on Flyer Talk's Hilton HHonors forum.

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