The past couple of weeks have had lots of security incidents and news, and yet curiously the TSA blog has been largely silent with their last posting well over a week ago.
Surely a period when we have had the following incidents (and more) is a time for more information and PR in order to reassure the travelling public, and not a time to shut up?
- Underpants bomber failed attempt.
- Temporary new security rules (last hour of flight remain in seat with no IFE and no items in your lap).
- Another suspected terrorist (the next day) spent "too long" in the lavatory because he had food poisoning and not because he was concocting a bomb.
- Botched attempt to find source of documents on the new security rules by subpoena'ing 2 bloggers (Chris Elliott and Steven Frischling) who published the widely disseminated documents.
- Apparently permanent new security rules (pat down and bag search for all passengers flying from other countries to USA).
- Newark terminal shut-down where security failed to spot someone bypassing security by entering an exit door until hours later.
- Honey being mistaken for an explosives device shutting down a Californian airport.
It has been a bad couple of weeks for TSA. I'm shocked at the lack of care in the incidents, but also at the lack of appropriate treatment in communicating well with travellers.