web Musings of The Global Traveller

Thursday, February 08, 2007

Inadequate airline websites

Once again Jetstar's website has crashed after sending an email announcing a sale. Good for getting your name in the news, bad for customers (and especially potential customers who miss out).

This is hardly the first time it has happened (eg see this report in The Age from 2006) - apparently Jetstar has still not improved their webserver.

For a low cost carrier that directs customers to use their website this is not good enough.

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